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Service Description

The rendering below is an unofficial translation provided for ease of understanding. Only the German version of this text is legally binding.

Service Description

Version: 20 September 2026

1. Subject matter

This Service Description gives concrete form to the provider's General Terms and Conditions (AGB), in particular sections 2.1, 2.3, 9.2 and 10.1. The provider is Michail Frantzeskakis, Paragogoi by FlyDropGlobal, Düsseldorf; full provider details appear in the Impressum.

2. Scope of functions

The provider makes available to the customer web-based software (Software as a Service) with which the customer operates their own digital product page and receives requests from their own end customers.

2.1 Public product page

  • the customer's own product page at paragogoi.com/{customer identifier}
  • presentation of products and services with name, description, unit, price per unit and availability
  • display of available stock, taking incoming requests into account
  • minimum and maximum quantity per product, and a minimum quantity per request
  • zones: a separate price per zone; individual products can be hidden in individual zones
  • appointment request for items the customer marks as an appointment: the end customer proposes a day and time
  • announcement field below the cover image
  • image gallery with up to six pictures of the business
  • FAQ section
  • request form with protection against automated submissions
  • the customer's own Impressum and own privacy policy on their product page
  • presentation in 25 languages

2.2 Customer administration area

  • overview, product management, request management, customer list, message area, statistics, profile, settings and help
  • management of zones and of prices per zone
  • availability hours for appointment requests, with exceptions by date
  • management of the image gallery
  • definition of a cut-off time, after which incoming requests are assigned to the next period
  • absence mode
  • selection of the customer's own brand colour
  • export of requests as a PDF file
  • the customer's own QR code linking to the product page
  • user manual in electronic form pursuant to section 2.6 of the AGB

2.3 Automated notifications

  • acknowledgement to the end customer after a request has been submitted
  • a further notification once the customer confirms the request or is unable to fulfil it
  • sent in the language selected by the end customer
  • a daily summary e-mail to the customer at 07:30 listing open requests and messages; can be switched off by the customer

2.4 Automatic translation

Product names and FAQ entries are translated automatically into the supported languages of the public product page. The customer may manually override any language version. No warranty is owed as to the accuracy of the machine translation.

3. Services not included

The software does not cover, in particular: the processing of payments between the customer and their end customers, the shipping, delivery or storage of goods, the brokering of contracts, video content, or a separate application for mobile operating systems.

4. Technical specifications

  • web application; used via a current internet browser, no installation required
  • usable on mobile phone, tablet and computer
  • administration area interface in Greek, English and German
  • public product page in 25 languages
  • servers operated within the European Union
  • supported image formats: JPEG, PNG and WebP

5. Storage volume

The provider makes available to the customer a total of 1 GB of storage. Up to two images may be stored per product, the first one is shown on the public page as a thumbnail, and selecting it opens an enlarged view with all stored images; in addition, up to six pictures of the business may be stored in a gallery; the file size per image before compression is at most 5 MB. Uploaded images are compressed automatically by the system.

6. Contract term

The contract term is twelve (12) months from activation of access. The contract ends automatically upon expiry of the contract term. There is no automatic renewal. Continued use beyond the contract term requires a new order. The provider notifies the customer in text form six weeks before expiry of the contract term. The contract ends irrespective of that notification.

7. Remuneration

The remuneration is EUR 365.00 per contract year. This is a total price. Value added tax is not shown, as the provider is a small business within the meaning of § 19 UStG. No commissions, transaction fees or turnover-based charges apply.

With the customer's own domain pursuant to section 10, the remuneration is EUR 550.00 per contract year. In all other respects the provisions of this section apply accordingly.

8. Payment options and payment terms

The remuneration is invoiced in advance for the agreed contract year. The following payment options are available:

  • card payment via the payment service provider Stripe; the payment link is sent together with the invoice
  • alternatively, bank transfer to the account stated on the invoice

No online order form is provided. The contract is concluded in text form pursuant to section 4.2 of the AGB.

9. Governing language version

The German version of this Service Description governs. Versions in other languages are unofficial translations.

10. Own domain (optional package)

10.1 Subject matter. On request, the provider makes the customer's page available under the customer's own domain. Registration, setup, connection and go-live are included in the price under section 7.

10.2 Ownership. The customer is the sole domain holder from the outset. Registration is made in their name and with their data. With certain registries this data is published and publicly accessible.

10.3 Administration. For the term of the contract, the provider administers the technical records of the domain on the customer's behalf. The customer authorises the provider accordingly in text form.

10.4 Extensions. The package covers the classic extensions. Other extensions on request only, subject to separate charge and to the provider's consent.

10.5 Choice of name. The domain name requires the provider's consent. The elements "paragogoi" and "flydrop" are excluded. The customer warrants that the chosen name infringes no third-party rights. Meeting the allocation conditions of the respective registry falls within their responsibility.

10.6 Renewal. Annual renewal of the domain is included in the price under section 7 for the term of the contract.

10.7 Domain provided by the customer. If the customer contributes their own, already existing domain, the same price applies. The provider receives no access to the customer's account at their registrar, but supplies the required records in text form. Renewal and credentials remain with the customer.

10.8 Cooperation. The customer does not themselves alter the records set by the provider and does not move the domain during the contract term without prior notice. Otherwise the provider does not owe the availability of the page.

10.9 No e-mail service. The provider supplies no mailboxes, operates no mail server and undertakes no administration of e-mail accounts. On request it sets only the technical records for the provider chosen by the customer themselves.

10.10 End of contract. On expiry of the contract the provider removes its records, hands administration over to the customer and removes the domain from its account at the registrar. Renewal and costs pass to the customer.

10.11 Availability. There is no claim to a particular name or a particular extension. Disruptions at the registrar or registry lie outside the provider's sphere of responsibility.